FAQ

Booking Form

Stripe is a worldwide gateway payment, one of the most renowned and secure ways to pay via Internet with a Credit Card. An easy and fast system that also has no additional charges for our customers.

Before Booking

We don’t charge for extra large luggage but appreciate being informed in advance so that we can send a larger car if necessary.

Yes. Baby seats and childrens’ seats are available on request.

The recommended way is to make a booking online; just fill in all the required information in the form and a budget will be sent to you within 1 to 6 hours. You are not required to prepay or enter credit card data until you confirm the order. For any routes, chauffeur service and special requests, you can also send an email. You can also make bookings over the phone (although it is a less recommended way); in this case please have your flight number, arrival time and lead passenger name handy to speed up the booking process.

Our services are available to and from most locations throughout Málaga Province and also close locations like Gibraltar, Granda, Sierra Nevada, Córdoba and Sevilla.

Our chauffeur driven fleet includes the following vehicles: Mercedes-Benz V Class MPV, Mercedes-Benz E Class, Mercedes-Benz S Class, Luxury minibuses.

We are fully licenced and insured for hire and reward purposes.
All our chauffeurs also have clean criminal certificate for your safety.

Yes, we offer hourly chauffeur services, from 4 to 24 hours.

We prefer a 6 hour notice to ensure the best service and availability. However, we welcome last minute request and will make every effort to accommodate your needs.

There is no extra charge for paying by debit or credit card.

After Booking

Yes, for most order bookings a full payment or deposit is required. We accept VISA and Mastercard. Otherwise you can pay by card to the driver

Your reservation can be changed by notifying us 24 hours before the start of the service, by email or phone.

Cancellations policies depending on the type of service and event. Typical cancellation policy excluding special events and dates allows no financial penalty for cancellations made 48 hours in advance. Cancellations made 24-47 hours in advance are subject to a 50% fee. Cancellations made within 24 hours of the reservation date are subject to a 100% charge of estimated total. Anyway, we understand that changes or unforeseen circumstances may arise during your trip, so we would try to solve and manage any change.

Before Trip

When you arrive at the Maria Zambrano Málaga train station or at Málaga airport AGP, our driver will be holding a very clear sign (a banner) with your lead passenger’s name printed on it.

All the drivers speak English and Spanish.

Your driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. Once landed driver will wait a maximum of 1 hour without surcharges.

It is strictly forbidden to smoke inside the vehicles according to the Law 28/2005, 26th December, (BOE 27th December).

For reasons of hygiene, it is forbidden to eat or drink inside the vehicle.

After Trip

Yes, if you pay directly to the driver whit credit card*, the driver will be able to provide you with a receipt. If  need the order tax invoice, please email us.
* Please have in mind that not all vehicles have a card reader.

If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion. Even a very small tip will be much appreciated by your driver.

 

 

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